Refund Policy

If my refund gets validated, how and when will I get reimbursed?

Refund process begins after we have completed the evaluation of your returned product. See information about our refund timelines here. We will send you an email notification once return examination completed.

To process your refund quickly, you have the option to request a refund via Naijashow Refund Voucher, which must be indicated when you request for a return online or by calling our Customer Service.

Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.

Refund methods available according to payment methods.

Payment methodsRefund methods
CashRefund voucher or bank transfer
Bank TransferRefund voucher or bank transfer
Refund VoucherRefund Voucher
Debit CardRefund Voucher or bank transfer

Kindly note that your selected refund method is final, it is not subject to change.

What is a refund voucher?

Naijashow Refund Voucher is a return mechanism equal to the value of the product you ordered.
You can use Jumia Refund Voucher as voucher code to purchase any item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used on several purchases, until your balance is 0.

I have bought an item on promotion or with a voucher. What amount will you refund me?

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

For example: If you purchased an item on sale for $20 and its original value was $40, we will refund you $20.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Naijashow refund voucher.

Do I also get refunded the shipping charge when returning a product?

Yes, the refunded amount will also include the shipping amount you were charged.