Return Policy

We make sure that each request goes superbly unfailingly, but rather if things don't go as arranged Naijashow store is here to help. To get in touch with us, email or call +2347053766861 or +2348178218716.

General Policy

What are the conditions for returning an item?

Requirement for a valid procedure
  • Proof of purchase (order number, invoice, etc)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • Return method
  • Refund method that you would like and the necessary information associated (bank account number, etc.)
  • Return form returned with the product

Should there be any item damaged due to our transportation, please contact our customer service within 24 hours for claim purposes. Remember to send back all items including the free promotional items that came with the purchase. If forgotten, the return will not be accepted.

Once your product is retrieved we will perform a quality check.
If the quality check is successful, we will refund you according to your requested refund method. This will happen within 10 days starting from when your return request was submitted.
Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.

Conditions and reasons to return an item
You may want to return your item due to any of the following reasons:

x : Not Required | ✓: Required

Reasons for returnYOUR RETURN MUST BE :
New conditionSealed conditionComplete (free gifts, accessories, original packaging)Not damagedTags & labels attached
Delivery - Wrong Product

Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

Quality - Damaged Productxxx
Quality - Defectivexx
Quality - Product Condition
Delivery - Parts Missingxx
Website - Incorrect Content
Product - Does Not Fit - item not fitted e.g item delivered does not fit the customer

(Not applicable to some fashion items,check return policy on product page)

Customer - Change of Mind

(Not applicable to some product categories, check return policy on product page)

Not As Expected

Please see table below to know the reasons you can return an item for various categories

x : Not Required | ✓: Required

CategoryCustomer Changed MindWrong ItemDamaged Item
1. Fashion
2. Beauty & Cosmeticsxx
3. Perfumesxx
4. Underwears, Swimwearsxx
5. Jewelleryxx
6. Mobile Phonesx
7. Electronicsx
8. Computingx
9. CD, Vinyls, DVD, Softwaresx

Kindly note you can only make returns for the below categories if you receive a wrong item:
  • Cloth
  • Perfume

Bulky items

Kindly note that the below items cannot be returned if you change your mind. Item can only be returned if a wrong item was delivered or item is damaged.